Tooth Urgency – Terms & Conditions of Use

 

 

 

Last Updated: 24/07/2025

These Terms & Conditions (“Terms”) govern your access to and use of the Tooth Urgency platform, operated by Tooth Urgency (“we”, “our”, or “us”). By using this service, you confirm that you have read, understood, and agree to these Terms.

 

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1. Scope of Services

Tooth Urgency provides online dental services through telehealth, including:

 

• General video consultations

• Emergency teledental access (as available)

• Issuance of prescriptions (where clinically appropriate)

• Secure online booking and payment

 

We do not provide in-person treatment or diagnostic imaging, and are not a replacement for physical examinations or emergency hospital care.

 

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2. Eligibility for Use

To use our platform, you must be:

 

• Located in Australia, and

• 18 years or older, or

• A parent or legal guardian acting on behalf of a person under 18

 

 

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3. Consultations for Children

We allow consultations for individuals under 18 only when:

 

• A parent or legal guardian makes the booking

• The guardian provides consent for service and data collection

• The guardian attends or supervises the consultation

• All post-consultation communications and prescriptions are directed to the guardian

 

By making a booking on behalf of a minor, you accept full responsibility for the child’s participation and agree to the collection of the child’s personal and health information.

We reserve the right to cancel consultations where consent is unclear or where a minor is unsupervised.

 

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4. Professional Advice Disclaimer

 

 

• Our services are provided by AHPRA-registered dentists

• Consultations are based on the information you provide

• Our dentists offer professional clinical opinions, but outcomes are not guaranteed

• In-person follow-up may be required depending on the case

 

 

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5. Emergencies

Tooth Urgency is not an emergency service. For severe trauma, uncontrolled pain, facial swelling, or bleeding, call 000 or visit your nearest hospital.

We aim to respond quickly to urgent bookings, but this is subject to dentist availability and is not guaranteed.

 

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6. User Responsibilities

You agree to:

 

• Provide accurate and complete information

• Attend scheduled video appointments on time

• Not misuse the platform for abusive, fraudulent, or non-clinical purposes

• Not record consultations without explicit consent

 

We may suspend or terminate access for misuse, abuse, or violation of these Terms.

 

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7. Payments

 

 

• Payments must be made upfront via Stripe before the appointment

• All fees are shown in AUD and inclusive of GST

• If a dentist advises that treatment cannot be provided remotely, a partial or full refund may be offered, subject to review

 

 

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8. Cancellations and Refunds

 

 

Refunds may be offered in the following cases:

 

• Cancellation made at least 2 hours in advance

• Technical failure on our part preventing consultation

• Dentist unavailability at the scheduled time

 

 

Refunds are not available for missed appointments, incorrect bookings, or dissatisfaction with clinical outcomes.

 

To request a refund:

Email: support@toothurgency.com

 

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9. Privacy and Data Handling

 

Your information is handled in accordance with our Privacy Policy.

This includes:

 

• Secure handling of personal and health data

• Use of third-party tools for video and payments (e.g. Zoom, Stripe)

• Guardian consent for the collection of minor information

 

 

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10. Third-Party Services

We use external platforms to deliver our service:

 

• Stripe for payment

• Zoom, Google Meet, or Microsoft Teams for video consultation

 

You acknowledge and accept their terms of use and privacy policies when using our service.

 

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11. Intellectual Property

All website content (branding, design, text, graphics) belongs to Tooth Urgency. You may not reproduce or republish our material without permission.

 

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12. Limitation of Liability

To the fullest extent permitted by law:

 

• We do not accept liability for indirect or consequential loss

• We are not responsible for your reliance on advice provided during consultations

• Our maximum liability is limited to the fee paid for the affected service

 

 

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13. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any disputes shall be resolved in the courts of Victoria.

 

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14. Changes to These Terms

 

We may update these Terms from time to time. Changes are effective when posted on our website. Continued use of the platform constitutes acceptance of updated Terms.

 

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15. Contact Us

 

For questions about these Terms or to raise a concern:

Email: support@toothurgency.com